Customer Service - HR Consultan

Tentang pekerjaan

Key Responsibilities :

Provide professional consulting support to clients and sales teams on Employer of Record (EOR), international payroll, and country-specific employment and labour law requirements.

Actively manage the client lifecycle, building strong client relationships, identifying client needs, proposing tailored solutions, and improving client satisfaction and retention.

Support project management activities, including client communication, project initiation, solution planning, implementation, and delivery.

Monitor and manage project changes, risks, and issues, coordinating with internal and external stakeholders to ensure timely and high-quality project delivery.

Collect client feedback on an ongoing basis and contribute to the continuous improvement and standardisation of operational processes.

Document project learnings and support internal knowledge sharing and staff training initiatives.

Additional Duties

• Perform additional duties as may be reasonably assigned to support business, compliance, and operational objectives, consistent with the nature of the role and applicable labour laws.

Qualifications :

Proficient in both spoken and written Mandarin and English, with excellent communication and interpersonal skills to engage with diverse teams across China, Malaysia, Philippines, and Indonesia.

3-5 years of experience in HR professional services, client management, consulting, or internal international HR roles.

Prior exposure to EOR and/or international payroll projects is highly preferred.

Strong knowledge of labor laws and statutory compliance requirements in Singapore (CPF, Employment Act), Malaysia (EPF, SOCSO, EIS), Philippines (SSS, PhilHealth, Pag-IBIG), and Indonesia (BPJS, Manpower Act).

Proficient in AI generative chatbots, online research tools, and Microsoft Office (Excel, Word, PowerPoint).

Well-organised, adaptable, proactive, and able to work effectively in a fast-paced and high-pressure environment.

Exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced, multi-country environment.

Bachelor’s degree in Human Resources, Business Administration, or a related field is strongly preferred; professional certifications (e.g., MIHRM, SHRM) are a plus.