Customer Service Executive - Remote (Indonesia)

Tentang pekerjaan

About WeCare Property Management

WeCare Property Management is a Malaysia-based property management company providing end-to-end services, from interior design and property makeovers to rental property management. With property management as our expertise, we are committed to delivering reliable, professional, and hassle-free services while protecting our clients’ best interests.

https://www.wecare.properties/

About the Role

We are looking for a Customer Service Executive to join our team on a fully remote basis from Indonesia , supporting our property management operations in Malaysia. The role will be responsible for providing professional and responsive customer service to tenants, guests, property owners, and other stakeholders, while ensuring smooth day-to-day communication and coordination.

English version

As the Customer Service Executive, you will be the friendly and efficient voice of our brand, ensuring that every guest and stakeholder receives prompt, professional, and helpful support.

1) Guest Engagement & Reservations : Act as the primary point of contact for guest inquiries and bookings across various platforms (WhatsApp, Airbnb, Booking.com, etc.). You will help maintain our high service standards by aiming for rapid response times—ideally within 5 minutes during active hours.

2) Stakeholder Coordination : Professionally manage incoming calls and facilitate clear communication between guests, vendors, and our internal operations team to ensure all requests are resolved smoothly.

3) Communication Continuity : Ensure a seamless experience for our guests by providing necessary handovers to teammates regarding pending cases or reservation details, ensuring no guest is left waiting.

4) Emergency & After-Hours Support : Assist with urgent guest check-in issues or emergencies during off-duty hours on the rare occasions they arise, ensuring our guests always have a safe and reliable point of contact.

5) Operational Reporting: Support the team’s growth by compiling weekly reports and managing essential data, such as reservation entries, cleaning schedules, and guest feedback summaries.

6) Team Support : Assist with ad-hoc tasks and special projects as assigned by the Director to help the business maintain its standard of excellence.

Requirement

· Minimum Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Relations, Hospitality, or other business-related fields.

· At least 2 years experiences in customer service field, property management field or short-term rental field.

· Able to work remotely from Indonesia with a reliable laptop/computer and stable internet connection.

· Willing to work on a rotational basis according to the Customer Service schedule.

· Good English communication skills and a strong customer-service mindset.

Tentang Perusahaan

WeCare Property Management adalah perusahaan manajemen properti berbasis di Malaysia yang menyediakan layanan menyeluruh, mulai dari desain interior dan makeover hingga pengelolaan properti sewaan. Kami berkomitmen memberikan layanan yang profesional, andal, dan bebas repot bagi klien, tamu, dan penyewa kami.

https://www.wecare.properties/

Tentang Posisi

Kami sedang mencari Customer Service Executive untuk bergabung dengan tim kami secara full remote dari Indonesia. Anda akan mendukung operasional properti kami di Malaysia dan menjadi kontak utama bagi tamu, penyewa, pemilik properti, vendor, dan pihak terkait lainnya.

Deskripsi Pekerjaan – Customer Service Executive – Remote (Indonesia)

Sebagai Customer Service Executive , Anda akan menjadi perwakilan perusahaan yang ramah dan profesional dalam memberikan pelayanan yang cepat, responsif, dan membantu kepada setiap tamu serta pihak terkait.

Tanggung Jawab

Menangani pertanyaan, reservasi, dan komunikasi tamu melalui WhatsApp, Airbnb, Booking.com, dan platform lainnya.

Memberikan respons yang cepat, profesional, dan membantu, dengan target respons idealnya dalam 5 menit selama jam operasional aktif.

Menangani panggilan masuk serta berkoordinasi dengan tamu, vendor, dan tim operasional.

Memastikan seluruh permintaan dan masalah tamu ditindaklanjuti hingga selesai.

Melakukan handover kepada anggota tim terkait untuk kasus atau reservasi yang masih memerlukan tindak lanjut.

Membantu menangani masalah check-in yang mendesak atau situasi darurat di luar jam kerja apabila diperlukan.

Menyiapkan laporan mingguan dan memperbarui data seperti reservasi, jadwal cleaning, dan feedback tamu.

Membantu tugas-tugas ad-hoc dan proyek lainnya sesuai arahan Director.

Persyaratan

Minimal Diploma atau S1 di bidang Administrasi Bisnis, Marketing, Customer Relations, Hospitality/Perhotelan, atau bidang terkait.

Minimal 2 tahun pengalaman di bidang Customer Service, Property Management, Short-Term Rental, atau bidang yang relevan.

Kemampuan Bahasa Inggris yang baik, terutama dalam komunikasi lisan dan tulisan.

Memiliki kemampuan komunikasi yang baik dan berorientasi pada pelayanan pelanggan.

Responsif, profesional, teliti, dan mampu menangani berbagai situasi dengan baik.

Bersedia bekerja secara remote dari Indonesia.

Memiliki laptop/komputer pribadi dan koneksi internet yang stabil.

Bersedia bekerja secara rotasional sesuai jadwal Customer Service.