Customer Service Officer

Tentang pekerjaan

Deskripsi Pekerjaan
Responsibilities:

Respond promptly and professionally to customer inquiries via live chat, WhatsApp, email, and social media.

Assist with product or service-related questions, order tracking, account troubleshooting, and general support

Provide accurate, clear, and concise information in line with company policies and procedures

Escalate complex or unresolved issues to the appropriate department or supervisor

Maintain up-to-date knowledge of company products, services, promotions, and systems

Log and document customer interactions accurately in the CRM system

Work closely with other team members to improve service processes and customer satisfaction

Meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction)

Requirements:

Bachelor's degree in any major

2-3 years of experience in a customer service or support role, preferably in live chat, WhatsApp, email, and social media.

Excellent written communication skills with a strong command of grammar and spelling

Ability to multitask and manage time effectively in a fast-paced setting

Customer-focused with a calm, empathetic, and problem-solving attitude

Tech-savvy, with familiarity in using CRM, chat, and help desk software

Availability to work flexible hours, including weekends or evenings if required