Customer Support Administrator

Tentang pekerjaan

Key Responbilities:

Proactively handle and follow up on leads via WhatsApp, email, and digital channels

Guide users seamlessly through the pipeline Sign

Up ➡️ Draft ➡️ SME Report

Maintain accurate CRM data, status updates, tags, feedback, and follow-up records

Identify and coordinate qualified leads with the Business Development team

Address basic customer questions and identify their specific needs

Prepare structured daily and weekly activity reportsQualifications:

Minimum Bachelor Degree S1 with experience in Customer Service or Customer Support fields

Solid understanding of CRM systems and high accuracy in data management

Warm and persuasive communicator able to build quick rapport and guide users through chat

Proactive and resilient in handling high-volume leads and repetitive follow-ups

Quick learner who is willing to understand new products and business processes

Driven by a strong customer success mindset focused on helping and owning leads until a clear outcome

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Berpengalaman

S1

22

35 Tahun

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Provinsi sesuai penempatan kerja (DKI Jakarta)