French speaking Customer Service / Booking coordinator
Balifornie
🇮🇩 Indonesia · Bali
Tentang pekerjaan
About the role
⚠️ FRENCH LANGUAGE REQUIRED🙏🏻
You will be an important link between French-speaking customers and local Indonesian partners. You will communicate with customers mainly through WhatsApp, answer enquiries, recommend activities and excursions, manage and confirm bookings, check availability with local partners, coordinate guides, drivers and activity providers, send confirmations and practical information to customers, manage booking changes, and assist customers when needed while keeping daily operations organised and accurate.
Key responsibilities
Communicating with customers mainly through WhatsApp
Answering enquiries and assisting customers in French
Recommending activities and excursions
Managing and confirming bookings
Checking availability with local partners
Coordinating guides, drivers and activity providers
Sending confirmations and practical information to customers
Managing booking changes and assisting customers when needed
Keeping daily operations organised and accurate
About you
Indonesian and currently based in Bali
Basic/conversational French required – fluency is a strong advantage
Fluent in Bahasa Indonesia
Able to communicate in English
Professional, organised and responsive
Comfortable communicating with international customers
Able to work independently and take responsibility
Good knowledge of Bali is appreciated
Tourism, hospitality, sales, reservations or customer-service experience is an advantage
About us
Balifornie is a growing travel and concierge company based in Bali, specialising in activities, excursions, transportation and personalised experiences for French-speaking travellers.
Benefits
Work from home / remote position in Bali
Very attractive and competitive salary, depending on experience and French level
Modern online working environment
International environment with French customers and Indonesian partners
Opportunity to grow and take on more responsibilities as Balifornie expands
Training and support provided